Practical Session: Art of Mastering Communications at Workplace | Sep 2 & 3, 2023

Learning communication skills in the workplace is essential for effective collaboration, relationship building, conflict resolution, productivity, leadership, client satisfaction, career advancement, adaptability, and personal growth. It plays a pivotal role in individual and organizational success. Our program provides you with the resources and techniques you need to communicate effectively at workplace.

Program Layout of Workshop

Module 1: Foundations of Effective Communication

Introduction to the importance of communication skills in the corporate world and Overview of the workshop agenda and objectives.

  • Understanding the communication process sender, message, medium, receiver, and feedback.

  • Verbal vs. non-verbal communication body language, tone of voice, facial expressions, and gestures.

  • Active listening skills techniques to enhance listening and comprehension.

  • Building rapport and establishing trust through effective communication.

  • Exercise 1: Communication Process Analysis

Module 2: Written Communication

  • The importance of written communication in the corporate environment.

  • Crafting clear and concise emails, memos, and reports.

  • Best practices for professional business writing.

  • Overcoming common challenges in written communication.

  • Exercise 2: Written Communication Review

Module 3: Verbal Communication

  • Developing effective speaking skills clarity, brevity, and relevance.

  • Articulating ideas confidently and persuasively.

  • Presenting information to different audiences executives, clients, and colleagues.

  • Strategies for managing nervousness and handling Q&A sessions.

  • Exercise 3: Presentation Skills Practice

Module 4: Non-Verbal Communication

  • Understanding body language and its impact on communication.

  • Reading and interpreting non-verbal cues.

  • Projecting confidence and credibility through non-verbal communication.

  • Cultural considerations and adapting non-verbal cues across different contexts.

  • Exercise 4: Non-Verbal Communication Observation

Module 5: Communication in Team Settings

  • Effective communication in meetings and group discussions.

  • Collaborative decision-making and conflict resolution techniques.

  • Facilitating productive and inclusive conversations.

  • Building effective virtual communication skills.

Module 6: Handling Difficult Conversations

  • Strategies for delivering constructive feedback.

  • Dealing with resistance and managing conflict.

  • Techniques for assertive communication.

  • Empathy and active listening in challenging situations.

  • Exercise 5: Handling Difficult Conversations Role-Play


  • Recap of key concepts and skills learned throughout the workshop.

  • Actionable tips and resources for continuous improvement.

  • Q&A session and open discussion.