Practical Session: Art of Mastering Communications at Workplace | Sep 2 & 3, 2023
Learning communication skills in the workplace is essential for effective collaboration, relationship building, conflict resolution, productivity, leadership, client satisfaction, career advancement, adaptability, and personal growth. It plays a pivotal role in individual and organizational success. Our program provides you with the resources and techniques you need to communicate effectively at workplace.
Program Layout of Workshop
Module 1: Foundations of Effective Communication
Introduction to the importance of communication skills in the corporate world and Overview of the workshop agenda and objectives.
Understanding the communication process sender, message, medium, receiver, and feedback.
Verbal vs. non-verbal communication body language, tone of voice, facial expressions, and gestures.
Active listening skills techniques to enhance listening and comprehension.
Building rapport and establishing trust through effective communication.
Exercise 1: Communication Process Analysis
Module 2: Written Communication
The importance of written communication in the corporate environment.
Crafting clear and concise emails, memos, and reports.
Best practices for professional business writing.
Overcoming common challenges in written communication.
Exercise 2: Written Communication Review
Module 3: Verbal Communication
Developing effective speaking skills clarity, brevity, and relevance.
Articulating ideas confidently and persuasively.
Presenting information to different audiences executives, clients, and colleagues.
Strategies for managing nervousness and handling Q&A sessions.
Exercise 3: Presentation Skills Practice
Module 4: Non-Verbal Communication
Understanding body language and its impact on communication.
Reading and interpreting non-verbal cues.
Projecting confidence and credibility through non-verbal communication.
Cultural considerations and adapting non-verbal cues across different contexts.
Exercise 4: Non-Verbal Communication Observation
Module 5: Communication in Team Settings
Effective communication in meetings and group discussions.
Collaborative decision-making and conflict resolution techniques.
Facilitating productive and inclusive conversations.
Building effective virtual communication skills.
Module 6: Handling Difficult Conversations
Strategies for delivering constructive feedback.
Dealing with resistance and managing conflict.
Techniques for assertive communication.
Empathy and active listening in challenging situations.
Exercise 5: Handling Difficult Conversations Role-Play
Conclusion
Recap of key concepts and skills learned throughout the workshop.
Actionable tips and resources for continuous improvement.
Q&A session and open discussion.
